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All the deets...
1Can you ship your treats?
Yes, we can ship all of our treats anywhere in the US. If you'd like to ship internationally please reach out via email.
2What happens if my treats break on arrival?
We use various methods to ensure careful packaging, but we are not responsible for any breakage during shipment.
3What happens if my order is not delivered?
The best thing is for you contact the shipping carrier, USPS, and give them the tracking information we provide. Once we deliver the boxes to the post office, it is then their responsibility to deliver the package to you on time, and in tact. We are still a small business and will not offer any refunds on any missing or broken packages. So please double check your shipping address.
4It's past the ship date, where is my package?
We ship every Tuesday at 2pm via USPS Priority Mail. If you are in the San Antonio area your order should arrive on Wednesday. Please use the tracking number we provide. Please be sure your shipping address is correct. We are unable to replace packages if you input an incorrect address or the package is stolen. ***Apartments- Please check with your front desk/office because the boxes may be too big to fit in your mailbox.
5How long do your treats last?
We bake fresh before every ship date and all packages are heat sealed individually. This ensures that the cookies and brownies will last for one week. Cereal Killers will last up to 3 weeks. We suggest if you are. not going to consume the cookies and brownies within 5 days to store them in your freezer for future use.
6How do we reheat them?
Cookies and brownies can be reheated in the microwave for 10-15 seconds. Or in the oven at 350 for 2-3 minutes. We recommend bringing any frozen treats to room temp before heating.
7How do I find my tracking information?
On Tuesday when we ship, you will receive an email with the tracking information. Please make sure to check your spam box.
8How do I change or cancel my order after I have placed it?
We can not guarantee that orders can be changed or cancelled once placed. Please email us right away to email@example.com with your name and address and we will get back to you as soon as possible.
9Why can we only order Wednesday- Friday?
Your products can only be ordered Wednesday-Friday of one week and shipped out Tuesday the following week. Why is this? Cereal Killer Sweets utilizes an online and shipping-based system. This is the best method in order to guarantee fresh/quality products at great prices for our customers.
10Why are your cookies so expensive?
We are actually in line with pricing to other companies with a smiliar product. We also use high quality ingredients and Belgian chocolates. Plus, we don't skimp on the toppings. All of our cookies weigh at a minimum of 6oz with an average weight of 7 oz.
11Do you offer Gluten Free or Vegan options?
Vegan, no. Please check out Miss Chickpeas Bakeshop as she is our fave Vegan Queen. Gluten Free: Yes, we have always made gluten free cereal treats and have recently added gluten free cookies to our menu. These have both received rave reviews from long time retail customers of ours. ***Please keep in mind that we are not a certified gluten free facility.