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F.A.Q. RSS



Shipping Information

NO REFUNDS WILL BE GIVEN FOR LATE, MISSING, OR DAMAGED ITEMS. NO REFUNDS PERTAINING TO SHIPPING COSTS WILL BE GIVEN FOR MULTIPLE ORDERS. PLEASE TRIPLE CHECK ALL ADDRESSES AS WE ARE NOT LIABLE IF GIVEN INCORRECT INFORMATION.  **For any damaged, late, or missing items please contact your local USPS office.** What happens if my order is not delivered?: The best thing is for you contact the shipping carrier, USPS, and give them the tracking information we provide. Once we deliver the boxes to the post office, it is then their responsibility to deliver the package to you on time, and in tact. Please keep in mind that COVID-19 has caused a significant delay in shipping times. By completing the payment you are agreeing to...

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Cancel/Refunds

How do I change or cancel my order after I have placed it?: We do not cancel or refund any order once it has been placed. We take orders Tuesday night and ship the very next morning. You can try to email us before we ship at cerealkillertreats@gmail.com but no guarantees will be made.  

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Allergies

We are not an allergy free facility and while we take precautions, our kitchen is huge and we use peanut butter, tree nuts, soy, wheat, and dairy products all day every day. Do you offer Gluten Free or Vegan options?: -Vegan, no. Please check out Miss Chickpeas Bakeshop as she is our fave Vegan Queen. -Gluten Free: Yes, we have always made gluten free cereal treats and have recently added gluten free cookies to our menu. These have both received rave reviews from long time retail customers of ours. 

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